Frequently Asked Questions

Please read our FAQ before contacting us.

What are the delivery charges for orders from the Online Shop?

Enjoy FREE shipping on all US orders over $35, otherwise US shipping starts at $5.95  

For international orders the delivery charge starts at $9.95 depending on location. 

Which payment methods are accepted in the Online Shop?

We accept payments by Debit Card, Credit Card or by PayPal. You don’t need a PayPal account to make payments via Debit Card or Credit Card.

How long will delivery take?

You'll normally receive your U.S order 2-5 business days after your order is placed. International orders normally arrive in 3-12 business days. Peak periods may be subject to longer delivery times.

How secure is shopping in the Online Shop? Is my data protected?

All payments are processed via the PayPal or Stripe payment processing interface so we will never have access to your personal payment information. PayPal and Stripe are two of the most secure payment processing interfaces available.

Security Is Our Priority

We use a Comodo SSL certificate to secure online transactions for our customers. This means that any data you submit to this website will be securely encrypted with the strongest available algorithms. The SSL certificate carries a $10,000 warranty to further protect customer purchases.

What happens after ordering?

All orders are shipped from our distributor in New York via a trackable shipping carrier (UPS, USPS, Fedex). You will receive a tracking number for every order that has been shipped. Orders are shipped, on average, within 24-48 hours from the time that the order is placed. You'll normally receive your U.S order 2-5 business days after your order is placed. International orders normally arrive in 3-12 business days. Peak periods may be subject to longer delivery times.

Send us an email

Fields marked with an * are required